Data Deletion

Delete your Arine account and data

1. From the email address registered with Arine, send an email to arine.soem@gmail.com.
2. Use the subject Data Deletion Request and include the registered email address and business or account name.
3. We may ask for limited information to verify that you control the account. Do not send passwords, payment card details, or Meta access tokens.
4. We will acknowledge the request and permanently delete covered data from active systems within 30 days.

Disconnect Meta only

Use the disconnect control in Arine's connected accounts or integrations settings. Disconnecting Meta immediately revokes and deletes the stored Meta access token, which stops Arine from accessing or managing that Meta account. If you cannot sign in, email the address above and ask us to disconnect Meta.

Disconnecting Meta alone does not delete your entire Arine account, historical campaign records, or store data. Request full deletion if you want those removed too.

What we delete

• Arine account and profile data
• Brand data and project settings
• Connected Shopify or WooCommerce data and tokens
• Meta access tokens and stored Meta account data
• Uploaded and generated images
• Chats, prompts, and generated campaign content

Timing and records we must retain

Covered data is deleted from active systems within 30 days after we verify the request. Residual copies may remain in encrypted, access-restricted backups for up to 90 days before automatic overwrite.

We retain invoices, payment transaction records, tax records, and evidence needed for fraud, disputes, or legal compliance for up to 8 years, or longer if applicable law requires it. These retained records are restricted and are not used to operate your closed account.

For questions, contact Arine Ecosystem Pvt Ltd at arine.soem@gmail.com. See also our Privacy Policy.